Attento Counseling Website Frequently Asked Questions (FAQ)

At Attento we understand deciding on counseling/life coaching support sometimes can be challenging. The following FAQ may assist you in both understanding how counseling/life coaching may benefit you and the process by which you can begin receiving support.

The field of counseling has undergone many changes over the years shifting from mental illness to mental wellness. Today counseling has become a mainstream service by which persons can receive caring support during times of life adjustment or more serious emotional need. If you need a new perspective for challenges that may be keeping you from HAPPY or HEALTHY counseling may be able to help. Lets be real–for all of us life can become complicated at times. 

Our entire staff team from Reception to Guest Enhancement Managers to Providers are trained in providing you the highest level of customer care. We will help you step-by- step through the intake/scheduling process, support you in finding the strength to get through the front door and ensure you are treated with warmth and support when you arrive to meet your provider. Prepare to be Supported!!! 

At Attento we understand that if you need support we need to be available–our goal is to offer scheduling options to clients within 2-3 business days from the time of request for appointment. 

Our commitment is to make Counseling/Life Coaching available that is convenient for our clients. Counselor scheduled hours at Attento are from 7AM to 9PM and many staff work week-ends (dependent upon individual counselor). 

Clinical counselors are trained & licensed professionals assisting individuals in exploring personal development issues that adversely impact their current level of functioning. Life Coaches are certified professionals focusing on life skills, life planning and helping individuals reach their best potential. 

Research has found the most significant variable in Counseling/Life Coaching success is client readiness to explore and to take active steps toward change. 

Commitment to counseling usually involves weekly session, however you will ultimately determine the level of support best for you. Counseling/Life Coaching relationships may be brief (a few sessions) or based on need for an extended period. The Counselor/Life Coach relationship is driven by need, strength of connection and nature of support being provided. Don’t be surprised if your Counselor/Life Coach becomes part of your support structure and you know and connect with them periodically over the years. 

Counseling service with the majority of Attento Counselors is covered by your medical insurance, the cost of service will be determined by your co-pay or deductible–we will verify for you at point of intake. Life Coaching is a private pay only service, hourly rates differ from Coach to Coach.

While our clinicians are able to adjust some of the self pay rates to meet each client where they are at, please reach out to inquire on if your insurance is accepted. Many of our clinicians accept some of the larger insurance providers. See our online referral form for a complete listing. 

This is a common mis-conception about counseling and insurance medical coverage–most major plans cover the cost of counseling support with few or no limitations. 

Tell us what makes your comfortable in terms of relationship (counseling/life coach specialization, age, ethnicity, schedule availability, experience, etc.) and our Guest Engagement Specialist will make the best fit match with a member of our team at your desired location. 

Meeting your needs is our highest priority. Our staff team understands that relationship and connection is of paramount importance. If you are not comfortable, our administrative team will help you with change. 

Yes! Our Mental Wellness & Emotional Learning (MWEL) program offers flexible private pay options. Learn more via www.mwel.net